Goal:
Create a platform that allows bank representatives and officials to provide customer services to their customers in the areas of account opening and services, improving their current process while making the technical solution scalable and easy to maintain and update.
Business Challenges
IBC Bank uses Horizon to manage their services including CRM sales and marketing, customer onboarding and account’s service. This allows IBC to have an end-to-end flow of the prospect to customer onboarding and upselling in one place and to train sales representatives on one application. The Horizon system serves as the integration layer on top of other third-party applications such as Precision (core), IMS (Deluxe), SwitchWare, Visa, FBC, and Q2 online banking.
Horizon is the core CRM platform for IBC had limits in industry advances in CRM. Horizon has grown over the years, thus becoming complex to service and modify. Additionally, the desktop client-server architecture makes it difficult to extend it to serve a meaningful role in the omnichannel future that IBC wants to move forward.
The Solution:
Y&L Consulting was selected to rewrite/reengineer and modernize IBC’s Horizon application suite and deliver a new, scalable, service-oriented framework to support the following services:
• Customer Onboarding , Account Opening
• Marketing , Sales and CRM
• Account Servicing
• Integration to current third-party solutions (i.e. Q2, IMS Deluxe Checks, SwitchWare, Kony, FCRM, Onbase, etc.)
• House Holding Management.
Value for Business:
The new platform allows users to have quick and easy access to customers’ account information facilitating the account creation and modification flows, incorporating PPI information validation, BSA validations, while managing the end to end operation from documents gathering and storage on the bank imaging system to the uploading of the data to the core system. The modernization of the look and feel and wizard interface facilitated easier adoption, and the project also helped ensure that future changes to the application will be easier and more cost effective to execute.
Key Services:
· Enterprise collaboration portal
· Enterprise architecture
· Custom software development
· Quality assurance
· Project management
· System integration
· Reporting
Key Benefits:
· Process improvements
· Easier access to data
· Enhanced User Experience
· Multi Browser/Device access
· High Availability / Scalability
Technologies:
· Angular
· .NET Core
· Kafka
· SQL Server
Executive Summary:
Industry: United States, Financial services, Banking
Business Challenge: Modernize the technology platform for high availability and Scalability and Standardize the Customer services operations relates to account opening services
Solution: Creation of a new platform with an improved user interface, incorporating concepts of Responsive Design and allowing for the use of the application in multiple browsers/locations.
Business Value:
· Quick and easy access to customer account information facilitated by the new user interface
· Users will have access to the application from multiple devices and browsers
· Modernized platform that is easier to use, more cost effective, and allows for continued improvement
Client Reference:
Dalia Martinez
Executive Vice President
Corporate Operations
IBC Bank
