Goal:
Extend process automation to other areas of the Texas Office of Consumer Credit Commissioner OCCC downstream from the Licensing and Registration processes currently manage by the ALECS system like (Complaints, Documentary Fees and Annual Reporting, Examinations and Legal).
Business Challenge:
OCCC works to ensure that the non-depository financial services industry that it regulates provides compliant financial products. The agency focuses on ensuring that this vast financial marketplace adheres to laws regulating financial transactions, as well as to educate both financial service providers and consumers about rights, responsibilities, and remedies associated with such transactions. Parts of these services are related to managing complaints, processing financial reports and Documentary fees, as well and task related to recurrent examinations of financial service providers together with the process of enforcing Texas Credits Laws with the help of OCCC Legal Department, most of these processes are currently manage using disconnected process in most cases requiring manual controls, these processes are slow and prompt to human error, the nature of the decentralized management is making difficult to have a complete picture of the history of events around a specific License or Registration.
The Solution:
Sistema was selected to extend the functionality of the ALECS system to incorporate the process of Complaints, Financial Reports and Documentaries Fees reception, Examinations and Legal Cases management, allowing OCCC employees to automate the tasks associates to each of these processes and streamline communications among the OCCC departments and with the Financial Service providers, offering them with the capability of self-service tools to manage submission of Financial Reports and Documentary Fees.
Value to Business:
The implementation of the changes in the ALECS System to manage the new processes allow OCCC to have centralized access to all the events associated with a Financial Service Provider License or Registration. This facilitated communication among OCCC employees of the multiple departments where processes were automated, reducing the time it took to execute internal transactions and reducing the amount of error when the information was manually transfer between departments. This represented and overall improvement on the quality of service for Texas Consumers and Financial Service Providers.
Key Services:
· Enterprise collaboration portal
· Enterprise architecture
· Custom software development
· Quality assurance
· Project management
· System integration
· Data migration
· Data retention management
· Reporting
· Production support
Key Benefits:
· Process improvements
· Improve services to consumers
· Significant cost savings
· Improve interdepartmental Communications
· Licensees and Registrants access to more and better tools
Technologies:
· Microsoft .NET 4.5
· MS Internet Information Services
· SQL Server 2012
· SQL Server Reporting Services
· ASP .NET
Executive Summary:
Industry: United States, State Agency, providing information resources services to other state agencies.
Business Challenge: Automate internal processes to manage Complaints, Financial Reports and Documentary Fees Reception, Examinations and Legal Cases.
Solution: Increase functionality to the ALECS system to manage the Complaints, Financial Reports and Documentary Fees Reception, Examinations and Legal Cases processes.
Business Value:
· Efficient tools for managing internal processes.
· Centralize repository for all Licensing and Registrations events
Client Reference:
Leslie L. Pettijohn,
OCCC Commissioner
