Service Desk Dashboards & Reporting
Y&L provided client real-time PowerBI Dashboards that automatically ingested, transformed, and provided visualization for operational metrics. The dashboards included drill-down into incidents, service requests, change requests, star performers, and trends.
Dashboards were built to be mobile-friendly and a landing page with helpful tips and feedback loops was implemented.
To maximize efficiency, the Q&A functionality within PowerBI was applied; allowing users to type an organic question and retrieve an answer quickly.
Tools Used: Service Now, SQL Server Analysis Services, PowerBI, PBI Q&A API