Empower Your Enterprise with Salesforce

In a world where customer expectations are ever-evolving, agile and connected experiences are non-negotiable. Y&L’s Salesforce Services help organizations transform customer journeys, unify data, and drive business innovation. Whether you are embarking on your Salesforce journey or seeking to maximize your current investment, our end-to-end solutions and industry acumen ensure you unlock the full potential of Salesforce across your enterprise.

Y&L’s Salesforce Service Portfolio

Comprehensive Salesforce Services for Every Stage of Your CRM
Transformation

Salesforce Advisory & Strategy

Define a clear vision for digital excellence. Our consultants assess your business goals, CRM maturity, and industry landscape to craft a Salesforce roadmap that accelerates transformation and delivers measurable value.

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Salesforce Implementation & Rollouts

Achieve seamless Salesforce deployments with Y&L’s proven methodologies. We manage the full lifecycle—from requirements gathering and solution design to deployment and user adoption—ensuring your Salesforce platform is tailored to your business needs and industry standards.

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Salesforce Upgrades & Migrations

Stay ahead with the latest Salesforce innovations. Our team expertly manages platform upgrades, data migrations, and transitions from legacy CRM systems to Salesforce, minimizing risk and disruption while ensuring business continuity.

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Salesforce Managed Services & Support

Maximize your Salesforce investment with proactive, 24/7 support. Our managed services include incident resolution, enhancements, performance optimization, and user training—ensuring your Salesforce environment is always secure, reliable, and aligned with evolving business needs.

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Salesforce Sales Cloud & Service Cloud

Transform your sales and service operations. We help you automate sales processes, manage pipelines, and deliver personalized customer service— enabling higher productivity, faster response times, and improved customer satisfaction.

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Salesforce Marketing Cloud

Deliver connected, data-driven marketing campaigns across every channel. Our experts help you design and implement personalized journeys, automate engagement, and measure campaign effectiveness for sustained growth.

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Salesforce Experience Cloud (Community Cloud)

Build engaging portals for customers, partners, and employees. We design and deploy branded digital experiences that foster collaboration, streamline processes, and enhance stakeholder engagement.

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Salesforce Platform & App Development

Extend your Salesforce environment with custom applications. Leveraging Salesforce Platform, Lightning, and low-code tools, we build scalable, secure solutions tailored to your unique business requirements.

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Salesforce Analytics & AI

Empower data-driven decisions with Salesforce Analytics and AI. We design dashboards, reports, and predictive models that deliver actionable insights and drive smarter business outcomes.

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Salesforce Integration Services

Connect Salesforce with your enterprise ecosystem. Our integration services ensure seamless data flow between Salesforce and ERP, marketing automation, collaboration, and legacy systems—enabling a unified, 360- degree view of your business.

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Salesforce Industry Solutions

Leverage Salesforce’s industry accelerators and best practices for rapid outcomes. Y&L delivers verticalized solutions for:

Streamline dealer management, after-sales service, and channel collaboration.

Modernize client onboarding, automate compliance, and deliver personalized advisory services.

Personalize customer engagement, unify commerce, and optimize loyalty programs.

Enhance patient engagement, streamline provider collaboration, and ensure regulatory compliance.

Digitize citizen services, case management, and community engagement.

Y&L’s Salesforce Advantage

Expertise, Innovation, and Measurable Impact

Salesforce Advisory & Strategy

Define a clear vision for digital excellence. Our consultants assess your business goals, CRM maturity, and industry landscape to craft a Salesforce roadmap that accelerates transformation and delivers measurable value.

Salesforce Implementation & Rollouts

Achieve seamless Salesforce deployments with Y&L’s proven methodologies. We manage the full lifecycle—from requirements gathering and solution design to deployment and user adoption—ensuring your Salesforce platform is tailored to your business needs and industry standards.

Salesforce Upgrades & Migrations

Stay ahead with the latest Salesforce innovations. Our team expertly manages platform upgrades, data migrations, and transitions from legacy CRM systems to Salesforce, minimizing risk and disruption while ensuring business continuity.

Salesforce Managed Services & Support

Maximize your Salesforce investment with proactive, 24/7 support. Our managed services include incident resolution, enhancements, performance optimization, and user training—ensuring your Salesforce environment is always secure, reliable, and aligned with evolving business needs.

Salesforce Sales Cloud & Service Cloud

Transform your sales and service operations. We help you automate sales processes, manage pipelines, and deliver personalized customer service— enabling higher productivity, faster response times, and improved customer satisfaction.

Salesforce Marketing Cloud

Deliver connected, data-driven marketing campaigns across every channel. Our experts help you design and implement personalized journeys, automate engagement, and measure campaign effectiveness for sustained growth.

Salesforce Experience Cloud (Community Cloud)

Build engaging portals for customers, partners, and employees. We design and deploy branded digital experiences that foster collaboration, streamline processes, and enhance stakeholder engagement.

Salesforce Platform & App Development

Extend your Salesforce environment with custom applications. Leveraging Salesforce Platform, Lightning, and low-code tools, we build scalable, secure solutions tailored to your unique business requirements.

Salesforce Analytics & AI

Empower data-driven decisions with Salesforce Analytics and AI. We design dashboards, reports, and predictive models that deliver actionable insights and drive smarter business outcomes.

Salesforce Integration Services

Connect Salesforce with your enterprise ecosystem. Our integration services ensure seamless data flow between Salesforce and ERP, marketing automation, collaboration, and legacy systems—enabling a unified, 360- degree view of your business.

Our Salesforce Delivery Approach

Structured, Collaborative, and Outcome-Focused

Discovery & Assessment

Analyze your business goals, CRM maturity, and industry trends to design a tailored Salesforce roadmap.

Solution Design & Blueprinting

Use Salesforce best practices and industry templates to architect scalable, modular solutions that accelerate deployment and minimize customizations.

Agile Implementation & Integration

Iterative, transparent delivery cycles ensure alignment, rapid value realization, and seamless integration with your enterprise systems.

Change Management & Enablement

Drive user adoption and maximize ROI with structured change management, targeted training, and ongoing stakeholder engagement.

Go-Live, Hypercare & Continuous Optimization

Structured support during and after launch, with real-time monitoring and ongoing enhancements for continuous business value.

Ready to Transform with Salesforce?

Take our Salesforce Readiness Assessment or schedule a consultation with our Salesforce experts. Let’s architect your next era of customer engagement —together.

Frequently Asked Questions

We align every engagement to your business KPIs, use proven methodologies, and leverage industry benchmarks for measurable outcomes.

Yes, our expertise spans Salesforce’s cloud platform and complex integrations with on-premises and legacy systems.

We provide structured change management, end-user training, and ongoing support to drive adoption and maximize ROI.

We have deep experience across manufacturing, retail, healthcare, financial services, and the public sector.