Unlock Business Value with ServiceNow

In today’s fast-paced digital landscape, seamless workflows and intelligent automation are essential. Y&L’s ServiceNow Services empower organizations to modernize operations, streamline service delivery, and drive innovation at scale. Whether you’re just beginning your ServiceNow journey or optimizing existing investments, we deliver strategy, technology, and industry insight to unlock measurable value at every stage.

Y&L’s ServiceNow Service Portfolio

Comprehensive ServiceNow Services for Every Stage of Your Digital
Transformation.

ServiceNow Advisory & Strategy

Chart a clear path to digital excellence. Our experts assess your business objectives, current IT landscape, and industry trends to design a tailored ServiceNow roadmap that accelerates transformation and maximizes ROI.

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ServiceNow Implementation & Rollouts

Achieve rapid, successful ServiceNow deployments with Y&L’s proven methodologies. We manage end-to-end implementations, global rollouts, and process harmonization, ensuring your ServiceNow solutions are aligned with business goals and regulatory requirements.

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ServiceNow Upgrades & Migrations

Stay ahead with the latest ServiceNow innovations. Our team expertly manages complex upgrades, platform migrations, and transitions to ServiceNow’s cloud-native architecture, minimizing business disruption and ensuring future-readiness.

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ServiceNow Application Management Services (AMS)

Ensure operational excellence with 24/7 ServiceNow AMS. From incident resolution and enhancements to performance optimization and user support, we deliver proactive, SLA-driven services that maximize your ServiceNow investment.

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ServiceNow IT Service Management (ITSM)

Transform IT operations with ServiceNow ITSM. We help you automate workflows, streamline incident and request management, and deliver a consumer-grade service experience that boosts productivity and user satisfaction.

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ServiceNow IT Operations Management (ITOM)

Gain real-time visibility and control over your IT infrastructure. Our ITOM services enable proactive monitoring, automated remediation, and optimized resource utilization—reducing downtime and accelerating service delivery.

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ServiceNow Customer & Employee Experience

Deliver seamless, personalized experiences with ServiceNow’s Customer Service Management (CSM) and HR Service Delivery (HRSD). Y&L helps you design and implement workflows that drive engagement, satisfaction, and loyalty across every touchpoint.

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ServiceNow Security Operations (SecOps)

Accelerate threat detection and response with ServiceNow SecOps. We integrate security tools, automate incident response, and enable continuous compliance—helping you protect your business in a dynamic threat landscape.

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ServiceNow Platform & App Development

Extend and enhance your ServiceNow environment with custom applications. Our experts leverage ServiceNow’s App Engine and low-code capabilities to build scalable, user-centric solutions tailored to your unique business needs.

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ServiceNow Analytics & Reporting

Turn data into actionable insights with ServiceNow Performance Analytics. We design dashboards, KPIs, and reporting frameworks that empower data driven decision-making and continuous improvement.

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ServiceNow Cloud & Infrastructure Services

Optimize your ServiceNow environment with secure, scalable cloud and infrastructure solutions. Y&L provides cloud hosting, managed services, and disaster recovery strategies tailored to your compliance and performance needs.

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Industry-Focused ServiceNow Solutions

ServiceNow’s industry solutions address the unique challenges and regulatory needs of each sector. Y&L leverages ServiceNow’s best practices, accelerators, and advanced analytics to help you achieve rapid outcomes and sustainable growth.

Automate plant maintenance, streamline supply chain workflows, and enable predictive analytics for operational efficiency.

Modernize customer onboarding, automate compliance workflows, and enhance risk management.

Enhance omnichannel service, optimize inventory management, and deliver personalized customer support.

Digitize asset management, enable smart field service, and drive sustainability initiatives.

Transform citizen services, digitize case management, and ensure transparent, accountable operations.

Ensure regulatory compliance, streamline patient and provider services, and improve operational transparency.

Y&L’s ServiceNow Advantage

Innovation, Expertise, and Measurable Value

ServiceNow Advisory & Strategy

Chart a clear path to digital excellence. Our experts assess your business objectives, current IT landscape, and industry trends to design a tailored ServiceNow roadmap that accelerates transformation and maximizes ROI.

ServiceNow Implementation & Rollouts

Achieve rapid, successful ServiceNow deployments with Y&L’s proven methodologies. We manage end-to-end implementations, global rollouts, and process harmonization, ensuring your ServiceNow solutions are aligned with business goals and regulatory requirements.

ServiceNow Upgrades & Migrations

Stay ahead with the latest ServiceNow innovations. Our team expertly manages complex upgrades, platform migrations, and transitions to ServiceNow’s cloud-native architecture, minimizing business disruption and ensuring future-readiness.

ServiceNow Application Management Services (AMS)

Ensure operational excellence with 24/7 ServiceNow AMS. From incident resolution and enhancements to performance optimization and user support, we deliver proactive, SLA-driven services that maximize your ServiceNow investment.

ServiceNow IT Service Management (ITSM)

Transform IT operations with ServiceNow ITSM. We help you automate workflows, streamline incident and request management, and deliver a consumer-grade service experience that boosts productivity and user satisfaction.

ServiceNow IT Operations Management (ITOM)

Gain real-time visibility and control over your IT infrastructure. Our ITOM services enable proactive monitoring, automated remediation, and optimized resource utilization—reducing downtime and accelerating service delivery.

ServiceNow Customer & Employee Experience

Deliver seamless, personalized experiences with ServiceNow’s Customer Service Management (CSM) and HR Service Delivery (HRSD). Y&L helps you design and implement workflows that drive engagement, satisfaction, and loyalty across every touchpoint.

ServiceNow Security Operations (SecOps)

Accelerate threat detection and response with ServiceNow SecOps. We integrate security tools, automate incident response, and enable continuous compliance—helping you protect your business in a dynamic threat landscape.

ServiceNow Platform & App Development

Extend and enhance your ServiceNow environment with custom applications. Our experts leverage ServiceNow’s App Engine and low-code capabilities to build scalable, user-centric solutions tailored to your unique business needs.

ServiceNow Analytics & Reporting

Turn data into actionable insights with ServiceNow Performance Analytics. We design dashboards, KPIs, and reporting frameworks that empower data driven decision-making and continuous improvement.

ServiceNow Cloud & Infrastructure Services

Optimize your ServiceNow environment with secure, scalable cloud and infrastructure solutions. Y&L provides cloud hosting, managed services, and disaster recovery strategies tailored to your compliance and performance needs.

Our ServiceNow Delivery Approach

Structured, Collaborative, and Outcome-Driven

Discovery & Industry Assessment

In-depth analysis of your business, industry trends, and regulatory requirements to craft a tailored ServiceNow roadmap.

Blueprint & Solution Design

Use ServiceNow best practices and industry templates to design scalable, modular solutions that accelerate deployment and minimize customizations.

Agile Implementation & Integration

Iterative, collaborative delivery cycles ensure alignment, transparency, and rapid value realization.

Change Management & Enablement

Proactive user adoption strategies, hands-on training, and continuous communication to maximize ROI and minimize resistance.

Go-Live, Hypercare & Continuous Optimization

Structured go-live support, real-time monitoring, and ongoing enhancements leveraging ServiceNow’s platform and analytics for continuous improvement.

Ready to Transform with ServiceNow?

Take our ServiceNow Readiness Assessment or book a consultation with our ServiceNow experts. Let’s architect your intelligent enterprise—together.

Frequently Asked Questions

We align every engagement to your KPIs, leverage proven methodologies, and use industry benchmarks for measurable outcomes.

Yes, our expertise spans ServiceNow’s cloud platform and hybrid integrations with legacy systems.

We provide structured change management, end-user training, and ongoing support to drive adoption and maximize ROI.

We have deep experience across manufacturing, retail, healthcare, utilities, financial services, and the public sector.