A large retailers was looking to implement chatbot services to provide various customer query services. The new solution would allow customers to communicate with an intelligent chatbot 24 x 7 using text messenger. Y&L worked with the client on content creation, the integration of API.ai with Flask and the creation of a profanity checker. Any use of profanity within the text content was identified and escalated to an employee that same or the next business day for follow-up. Technologies that were used included Python, NodeJS and API.ai.