Chatbots, commonly known as intelligent assistants or voice-enabled devices, have revolutionized intuitive human-machine interactions. Businesses in nearly every industry, from healthcare and finance to education and e-commerce, are leveraging the use of chatbots to provide cost-effective services.
The experts at Y&L Consulting can digitally transform your business using chatbots to automate tasks, personalize the customer experience and even strategically upsell products.
Our developers offer years of experience with emphasis on:
- Fluency with professional tools for natural language understanding.
- Knowledge of the integration process for your chat platform of choice.
- Understanding the client/potential user interactions. Our team takes time to understand the wants, needs and problems so they can design relevant conversations and create a rich experience.
- Skills to create a backend app for the bot that will be able to handle user requests and actions like fetching data from a 3rd party service such as a weather service, financial service, or your company’s private APIs. Your backend app will also be able to store and process information gathered from the user.
- Analysis of the analytics to ensure continued optimal chatbot performance.
A state government agency wanted to take their administration closer to the citizens by offering multiple citizen-centric services in an integrated, convenient, citizen-friendly manner, using IT tools. Background: The state agency wanted its constituents to enroll themselves for various government programs. Disparate programs had different government websites with a plethora of documents to be uploaded…
A large retailers was looking to implement chatbot services to provide various customer query services. The new solution would allow customers to communicate with an intelligent chatbot 24 x 7 using text messenger. Y&L worked with the client on content creation, the integration of API.ai with Flask and the creation of a profanity checker. Any…