Infrastructure Services Overview

A company’s IT infrastructure supports the management and usability of data and information. “Infrastructure” is the skeletal system of the IT organization consisting of physical hardware and facilities (including data centers), data storage and retrieval, network systems, legacy interfaces, and software to support the business.

Following is a high-level overview of each offering.

Y&L provides infrastructure support in a variety of formats including:

  • Traditional Infrastructure Support
  • IT Service Desk/IT Help Desk
  • Digital Workplace Services
  • Infrastructure Automation
  • Cloud Management and Support Services
  • Managed Network Services

Core Infrastructure Support Services

  • Data Centre Support, Consolidation and Optimization 
  • Server Provisioning and OS Maintenance Services 
  • Global Network Operations Centre 
  • Unified Communication Services (IPT, VoIP, AC, VC, Skype for Business, etc) 
  • Enterprise Network Services (Network Consulting)
  • Storage and Data Backup Services
  • Server and Application Virtualization
  • Windows Servers Migration 
  • Database Services 
  • Middleware Management Services 
  • Software Patch Management and Upgrades 
  • Disaster Recovery and Business Continuity ( BCP&DR)

IT Service Desk

  • Advisory and Transformation Services 
  • Process Consulting and Best Practice Implementations 
  • Service Desk Automation
  • Multi-Lingual Support 
  • Knowledge Management

Digital Workplace Services

  • Windows 10 Services 
  • Desktop / Deskside Support 
  • Mobile Device Management 
  • Patch Management 
  • Virtual Desktop Environment
  • Workplace Security Services(end point Security) 
  • IT Asset (Lifecycle) Management 
  • Workplace Productivity Services and Migration (Office 365) 
  • Application Packaging and Software Distribution 

Infrastructure Automation Services

  • Infrastructure Transformation and Consulting 
  • IT Process Automation 
  • Cloud Automation 
  • AI Ops 
  • Windows Analytics
  • Network Automation and Analytics 
  • Security Automation 
  • Infrastructure Orchestration and Automation

Cloud Management and Support Services

  • Cloud Consulting and Advisory 
  • Cloud Hosting and Management 
  • Hybrid Cloud Infrastructure Support 
  • Infrastructure Cloud Migration 
  • Cloud Networking and Edge Computing 
  • Cloud Security 

Managed Network Services

  • Network Monitoring
  • LAN/WAN Management
  • IPT and VOIP
  • Network Security Services
  • Network Implementation Services
  • Cloud Networking
  • Network Consulting Services

Case Studies