Client: Rackspace, Inc.
COMPANYPROFILE: Rackspace, Inc. is a managed cloud computing company headquartered in San Antonio, Texas.
PROJECT DESCRIPTION: Implement Master Data Management (MDM), Data Quality, and Data Governance across multiple applications
ENVIRONMENT: Oracle, Informatica, Informatica Data Quality, Salesforce, Proprietary Applications
SUMMARY: The Y&L Information Management practice was selected by Rackspace to manage a large-scale project to implement a master data management strategy. Due to rapid growth, Rackspace was plagued with numerous operational data stores that supported specific applications. Product and customer data was not easily shared between systems, resulting in duplication and inconsistent naming conventions. The Y&L team analyzed the data sources across the various systems and created a single data model. A source-to-target mapping document was designed to show the migration from the source systems to the master tables. Embedded with the integrations were a series of Informatica Data Quality jobs designed to shape and adjust the records into unique, “golden records”. To supplement the technical components of the MDM project, a detailed recommendation document was submitted outlining data governance best practices and identifying specific opportunities for implementing data governance at various points within applications and operational processes.