IT Infrastructure Automation

A banking client required a simple platform to monitor 5,000+ applications and wanted to rationalize their oversized portfolio of 100+ application and network monitoring tools.  They also wanted to automate business processes related to infrastructure while decreasing vendor management costs.

 

Y&L Development:

  • Formed Project Optimized Development teams to automate and monitor infrastructure requirements.
  • Used telemetry POD to integrate 100+ tools into a common cockpit to display infrastructure alerts and system failures.
  • Delivered service-management automation solutions for IT infrastructure end-user service operations.
  • Automated end-user production requests like password resets, desk phone name changes, etc.

 

Results:

  • 5,000+ system applications monitored through a single cockpit.
  • Increased automated password resets from 31% to 74%.
  • Increased overall self-serviced ticket volumes from 5.2% to 10.8%.
  • $800,000 in manpower cost savings.
  • Centralized 100+ application monitoring and infrastructure tools.
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Copyright . Y&L Consulting. Inc. All Rights Reserved.
Privacy | Terms of Service