Maintenance
Based upon Y&L Consulting’s performance on a successful FSCM migration and other SAP projects, Tesoro Corporation awarded us with an annual maintenance contract for implementing enhancements, change requests, and bug fixes.
Automate Integrates Critical Applications for a Major Medical Center
The University of Texas MD Anderson Cancer Center has the challenge of
staffing and managing thousands of nurses busy delivering top-notch patient
care.
Financial Group Streamlines Loan Origination with Robotic Process Automation
On a daily basis, data from an online application needed to be extracted from an
https website and verified.
Automating Crystal Reports with Automate Saves 20 Hours per Week for Appliance Distributor
For wholesale appliance distributor Echelon Home Products, generating and
distributing reports for four different business divisions used to require at least
20 hours of weekly Crystal Reports work as well as wreak havoc among
employees every Monday because of an all-day report-related network
slowdown.
Automate Eliminates SYSPRO Night Duty for Lab Products Manufacturer
Instead of requiring employees to manually trigger and generate reports from
home at specific hours in a specific sequence on a nightly basis, World Precision
Instruments wanted to automate the entire process without investing in custom
programming.
Carter Bank & Trust Achieves 3,800% ROI with Automate
A year into his new position at Carter Bank & Trust, the CIO realized his team was spending
far too much time on routine, manual processes.
Pure Genius
Our client was looking for a way to make their IT department more approachable and valued by their employees. Taking from the success of the “Genius Bar” concept from Apple Stores, Y&L Help Desk leadership suggested creating something similar inside the client’s headquarters location.
Moving On – Moving Up
Since 2001, our client began to grow independently from their parent company. They quickly outpaced their initial IT infrastructure staff, support model, and processes. Initially, the company utilized internal employees to provide help desk support for the corporate headquarters, which housed over 500 employees.
It’s A Team Effort
Going beyond traditional help desk support, Y&L Help Desk consultants know that it is part of their mission to uncover cost saving opportunities and process accelerators. During the course of working with one our client’s, our associates identified a significant cost-saving opportunity.
A Little Education – A Big Issue
During the first year of a help desk engagement at one of our newest clients, Y&L help desk analysts noted two major spikes in employee password resets. During those times, help desk associates were overwhelmed and service levels decreased.
