Our client is a not-for-profit healthcare organization (HCO) that provides mental healthcare to children. It has the largest staff of psychiatrists, psychologists, therapists, nurses, and mental health counselors specializing in treatment of children ages 3-17 in the region. Our client provides multiple services that include outpatient services, acute care, on-campus 24-hour treatment and on-campus day treatment.


To meet its growing needs and improve accessibility to quality care, our client decided to refresh its technology stack and implement Electronic Medical Record (EMR) capabilities at all its facilities. The EMR technology would allow our client to better align its people, process and technology to deliver quality care, a safe environment and better access to mental health services across south Texas.


Rollout of EMR technology is a complex task that required availability of reliable and scalable technical infrastructure to host the application, integration between existing applications and the EMR, and, availability of desktops and hand held devices (client machines) to access EMR. The client’s IT department felt that they needed external experts to perform an extensive due diligence due to the complexity of the technology transition and transformation.


The client requested Y&L to perform a comprehensive assessment of business demand and strategic drivers to help define and set strategic direction for the IS organization. Our consultants used a five-step process to understand and document the current business issues and technology gaps, current technology footprint and quality of service, and business demand and strategic drivers.


In order to ensure EMR and business continuity readiness the following high level roadmap was delivered to the organization: