Transformation to an eGovernment Solution
Sistema Technologies performed a full-scale IT Assessment which included the development of an IT roadmap for converting the client’s environment into a state-of-the-art eGovernment agency. The IT roadmap involved building an automated web-based workflow solution that digitized all forms and workflow routing processes, was driven by a robust workflow engine and was in alignment with the myriad of rules stated by the Texas Administrative Code and other agency regulations. The dual facing (employee and customer) system was built to run on a secure cloud platform and also support a vast array of browsers and mobile devices.
The system complied with PCI (Payment Card Industry) Standards, ADA (Americans with Disabilities Act), integrated with DPS/FBI and Texas.gov for payment processing, and also included cutting edge security features such as 128-bit encryption, 2-factor authentication and HTTPS protocol.
After an eight month application development effort, the agency was able to reduce inquiry phone calls by 89% and was able to process license applications of the same volume it would take 8 months in the past in a 12 week period of time.